How may we assist you?
How to avoid mouse pointer lag?
ShareMouse should run as smooth as you can see in our demonstration video - We use regular off-the-shelf hardware.
Please check our performance optimizing tips in the manual.
There is no mouse cursor on Windows 10
Please check the product documentation with solutions to restore the mouse pointer on Windows 10.
ShareMouse v6 supports displays that are shared with multiple computers.
Please test the free demo version first to check if ShareMouse works for you with such special configuration.
Do you entertain a refund policy?
A money-back guarantee means, that you first have to pay, then you may find out, that the product does not meet your expectations and you would have to claim your money back.
We don't want your money first - We want your confidence first!
You can extensively try out our software free-of-charge before you need to make a purchase decision.
Our demo software which is available in the download allows you to test everything. We don't urge you to buy! Please test the software for suitability and compatibility with your individual system environment.
What happens after the end of maintenance?
Your software installation will continue to work. However, your license key no longer works for security-critical security updates and we recommend to renew the maintenance. Returning customers get discount.
What does the "Secure Input" notification mean?
The macOS system function "Secure Input" protects sensitive text input (such as password input) from being spied out by malicious programs.
This feature is activated by the program, that receives the text input and it has to be disabled by the same program after data entry. For example, the Safari browser is enabling "Secure Input" in password input fields.
To review, which application is using "Secure Input", open the Terminal App and enter the command "ioreg -l -w 0 | grep SecureInput" (without ""), followed by ENTER.
Unfortunately, some applications do not to seem to release "Secure Input" rendering any subsequent text input invisible for 3rd party apps, including ShareMouse.
This not an error in ShareMouse and ShareMouse has no way to remotely disable "Secure Input". If this would be possible, also malware would make use of such remote disabling, making the security feature "Secure Input" obsolete.
Work around: Disable "auto-submit" feature of any auto-login feature and/or close and restart the application, that caused the interference.
Is the online shop safe?
Yes, buying from the online store is safe.
Our online shop is operated by one of the world's largest online shop operators, Digital River, which operates shops for Samsung, Microsoft, Lenovo and many more.
The key symbol in the address bar of your browser during the purchase procedure makes sure that your personal data will be securely encrypted during tramsmission:
Settings are not being saved on a Mac
macOS introduced a manual user confirmation to allow ShareMouse saving data onto the hard disk. Please double-check the installation instructions and make sure that all authorizations are configured for ShareMouse in macOS security settings.
What is included in the purchase?
Your purchase includes the right to use the software, as well as updates and upgrades, which we publish within the maintenance period you have chosen.
A special feature of our offer is that it also includes all new major versions with new functions.
Is maintenance included in the license?
Yes, a license always includes maintenance for the selected maintenance term.
This ensures that you can always use the latest software. You cannot purchase a license without maintenance.
However, if maintenance is expired for your license, you can renew maintenance at discount.