I can't switch to the other monitor
Please check the trouble-shooting section in the documentation.
How to avoid mouse pointer lag?
ShareMouse should run as smooth as you can see in our demonstration video - We use regular off-the-shelf hardware.
Please check our performance optimizing tips in the manual.
There is no mouse cursor on Windows 10
Please check the product documentation with solutions to restore the mouse pointer on Windows 10.
I get errror message "smkey.dll is missing"
Please check, if the file exist in file directory "C:\Program Files (x86)\ShareMouse\smkey.dll".
If it doesn't exist, please check if an “Antivirus” or “AntiSpyware” software may may falsely interpret it as a malicious keylogger and block accessing this. Such programs have a "quarantine feature" which puts such files on hold. Please refer to the documentation of such security program and take proper action to release the file essentially required by ShareMouse.
Background information: ShareMouse requires a software hook to read the mouse and keyboard input. Unfortunately, malicious software uses a similar piece of software program. However, ShareMouse does not collect or transmit your input anywhere else while malicious key loggers are sending your information over the internet. ShareMouse is safe to use and you can safely allow "sharemouse.dll" in your security software. If in doubt, you can safely lock up ShareMouse from accessing the internet. Other than the short time of liense registration and optional software update checks, ShareMouse does not need an internet connection.
If this doesn't help, it seems, that your ShareMouse installation is corrupted. Please try a complete uninstallation, reboot and reinstallation.
What does the "Secure Input" notification mean?
The macOS system function "Secure Input" protects sensitive text input (such as password input) from being spied out by malicious programs.
This feature is activated by the program, that receives the text input and it has to be disabled by the same program after data entry. For example, the Safari browser is enabling "Secure Input" in password input fields.
Unfortunately, some applications do not to seem to release "Secure Input" rendering any subsequent text input invisible for 3rd party apps, including ShareMouse.
This not an error in ShareMouse and ShareMouse has no way to remotely disable "Secure Input". If this would be possible, also malware would make use of such remote disabling, making the security feature "Secure Input" obsolete.
Work around: Disable "auto-submit" feature of any auto-login feature and/or close and restart the application, that caused the interference.
High CPU load
We have found out, that a macOS system task seem to hang if ShareMouse launches a system program required to check for issues created by the macOS feature "".
Work around: If you experience high CPU load, disable option "" under " ".
How to use a specific network adapter?
To use a specific network connection, enter the IP address of the desired network adapter of the remote computer in the ShareMouse Client settings.
To prevent ShareMouse from picking up new IP addresses, disable sending the own IP address over UDP option.
To isolate your setup from other ShareMouse setups on a shared network, apply a password protection to either setup.
You many want ot prefer wired ethernet connections as Wifi network connection may tend to lose connection from time to time.
Ghost mouse pointer on Mac
MacOS (or other appcliations) may enable the mouse pointer after ShareMouse disabled it. For example, macOS unhides the mouse pointer automatically if you leave the monitor through the Apple Dock.
Unfortunately, there is nothing ShareMouse can do to work around this 3rd party software behavior.
- Enable monitor dimming.
- Do not switch monitors through the Apple dock.